Why haven't I received a response from support yet?
There are times when our support volume is higher than expected. But, our promise to you is that we should never exceed 24-48 hours (Monday to Friday for standard support) or 24 consecutive hours (anyday for Premium support) to return your email. If we do, please let our Customer Advocate Team know about it. In your email, include your name, email address and a brief description of when you submitted your issue to Customer Care.

Can't the Customer Advocate just answer my question?
Although we do train everyone to understand how our service works, our Customer Care representatives are seasoned in understanding everything from simple how-to's to complex synchronization scenarios. However, the Customer Advocate Team will make sure that the right Customer Care representative provides you with a timely and quality response.

What if I have some great feedback about your support?
By all means, send it to us. There's nothing better to a Customer Care representative than hearing from a happy customer - really, it makes our day. You can also take a our support survey to help us improve.